The short version, in plain words
- You send us a suspicious message. We look at it and tell you if it's a scam. That's the whole job.
- We collect your name, email, phone number, and whatever you send us to check.
- We do not sell your information. Not ever, to anyone.
- We do not share your phone number or your text messages with anyone for marketing.
- A computer program using artificial intelligence reads what you send in order to answer you. A person does not read your messages unless you ask us for help or we need to fix a problem.
- You can delete everything, anytime, right from the app.
This Privacy Policy explains what information Kept Safe collects, why we collect it, who we share it with, and the choices you have. It applies to the Kept Safe mobile app, our text message and email checking service, and keptsafe.app (together, the "Service").
1. Who we are
Kept Safe is operated by Total Safety Solutions LLC ("Kept Safe," "we," "us," or "our"), a California limited liability company located at 31441 Santa Margarita Pkwy. Ste A-113, Rancho Santa Margarita, CA 92688. You can reach us anytime at info@keptsafe.app.
Kept Safe is a private company. We are not a law enforcement agency and we are not affiliated with, endorsed by, or acting on behalf of any government agency.
2. What we collect
Information you give us
| What | Why we need it |
|---|---|
| Name and email address | To create and secure your account and send you important notices. |
| Mobile phone number | To identify you when you forward a message to us, and to send you the reply. |
| The name and contact details of a family member you are helping to protect | To set up their scam checking and connect it to your family account. We do not message that number until the person confirms from their own phone. |
| Content you submit for a check — the text messages, emails, screenshots, and call descriptions you forward or upload | This is what we analyze in order to tell you whether it is a scam. It may include the scammer's phone number, links, and whatever personal details the message happens to contain. |
| Your family safe word, if you create one | To generate your family's safe word card. |
| Messages you send our support team | To answer your question. |
Information we collect automatically
- Check history: the result of each check, the scam type identified, and when it happened.
- Device information: your device type, operating system, app version, and a push notification token so we can send you alerts.
- Basic usage and diagnostic data: which screens are used and error reports, so we can fix problems.
- Message metadata from carriers: the sending phone number, timestamp, and delivery status of texts to and from our service.
What we do not collect. We do not connect to your bank, and we do not see your account balances or transactions. We do not read your text messages, emails, call history, contacts, or photos. We only see the specific things you choose to send us. We do not track your location. We do not use third-party advertising trackers.
3. How we use your information
We use the information we collect only to:
- Analyze what you send us and give you an assessment and next steps.
- Notify the family members on your account when a check turns up a scam, and give them suggested wording for a follow-up conversation.
- Set up, secure, and support your account.
- Send you service messages, such as your verification code, your check results, and important notices about the Service.
- Understand which scams are circulating so we can improve our accuracy and write our weekly briefings. When we do this, we use information about scam patterns, not about you.
- Detect and prevent abuse of the Service, and meet our legal obligations.
We do not use your information for advertising, and we do not sell it. See Section 5.
4. Text messages (SMS)
Kept Safe sends text messages only to people who have opted in from their own phone. You opt in by texting our number first, and confirming when we ask. We keep a record of that confirmation.
After that, all text traffic is started by you: you forward something you want checked, and we reply once to that request. We never send promotional or marketing text messages. Message frequency depends entirely on how often you check something, typically 0 to 10 messages per month. Message and data rates may apply.
You can text STOP at any time to end all messages, and HELP for assistance. Opt-out requests are honored immediately.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Who we share information with
We do not sell your personal information, and we never have. We do not share it with anyone for their own marketing purposes.
We share information only with the service providers that make Kept Safe work. They are bound by contract to use it only to provide their service to us, and not for their own purposes:
| Provider | What they receive | Why |
|---|---|---|
| Anthropic | The content you submit for a check | To run the AI analysis that produces your result. Content sent through their business API is not used to train their models. |
| Twilio | Phone numbers and message content | To receive your forwarded texts and deliver our replies. |
| Postmark | Email addresses and forwarded email content | To receive forwarded emails and send our replies and notices. |
| Render | All Service data | To run our application servers and infrastructure. |
| Neon | All stored Service data (our database) | To host our database. |
| Apple, Google | Subscription and purchase records | To process app store subscriptions and deliver push notifications. |
We may also disclose information if we are legally required to, such as in response to a valid subpoena or court order; to protect the rights, property, or safety of a person, including reporting a threat of imminent harm; or in connection with a merger or sale of our business, in which case we will notify you and this Policy will continue to apply to your information.
Within your family account: when a person's check results in a scam or suspicious verdict, the family members on that account are shown what was checked and the result. This is the core purpose of the Service, and both the person being protected and their family members are told this during setup.
6. AI processing
Kept Safe uses artificial intelligence to analyze what you send and produce your result. This means the content of your check is processed automatically by software, not read by a person.
A member of our team may review specific content only when: you ask us for support and it is needed to help you; we are investigating a technical problem or a report of abuse; or the law requires it. We limit that access to the people who need it.
Kept Safe's assessments are AI-generated guidance. They are a helpful second opinion, not a guarantee, and they are not financial, legal, or medical advice. See our Terms of Service.
7. How long we keep information
- Account information: as long as your account is active.
- Content you submit for a check: 12 months, so your family can see the history in the dashboard, then deleted.
- Screenshots and images: 90 days, then deleted.
- Check results and scam types (without the original message content): retained to improve accuracy.
- Text message opt-in and opt-out records: retained as long as required by carrier and legal requirements, even after you close your account, because we must be able to prove you consented and that we honored your opt-out.
When you delete your account, we delete or de-identify your information within 30 days, except for the records above that we are required to keep, and anything we must retain for legal or accounting purposes.
8. Deleting your data
You can delete your account and your family's data at any time:
- In the app: Settings › Account › Delete my account.
- By email: write to privacy@keptsafe.app and we will handle it within 30 days.
Deleting the app from your phone does not delete your account. Use one of the methods above.
9. How we protect information
We encrypt information in transit and at rest, restrict access to the small number of people who need it, and use reputable providers with strong security practices. No service can promise perfect security, but we take this seriously, and if a breach affects your information, we will notify you as required by law.
10. Your choices
- Text messages: reply STOP to stop them.
- Push notifications: turn them off in your phone's settings, or in the app.
- Emails: unsubscribe from non-essential emails using the link at the bottom. We will still send you messages necessary to run the Service, like check results.
- Your account: view, correct, or delete your information in the app.
11. Your California privacy rights
If you live in California, the California Consumer Privacy Act gives you the right to:
- Know what personal information we collect, use, and disclose.
- Access a copy of the personal information we hold about you.
- Correct inaccurate personal information.
- Delete your personal information, subject to the exceptions in Section 7.
- Limit the use of sensitive personal information.
- Not be discriminated against for exercising these rights. We will never give you a worse price or service for making a request.
Sale and sharing: Kept Safe does not sell personal information and does not share it for cross-context behavioral advertising, as those terms are defined under California law. We have not done so in the past 12 months.
To make a request, email info@keptsafe.app or call 657-206-6070. We will verify your identity before acting, usually by confirming control of the email or phone number on your account. An authorized agent may make a request on your behalf with written permission. We respond within 45 days, and will tell you if we need more time.
The categories of personal information we collect are identifiers (name, email, phone number), commercial information (subscription status), internet activity (app usage and diagnostics), and the content of communications you choose to submit. We collect these for the business purposes described in Section 3.
12. Other state privacy rights
If you live in a state with a comprehensive privacy law, including Colorado, Connecticut, Virginia, Utah, Texas, Oregon, or Montana, you have similar rights to access, correct, delete, and obtain a copy of your personal information, and to appeal a decision we make about your request. Use the same contact details in Section 11. If we deny your request, you may appeal by replying to our response, and you may contact your state Attorney General.
13. Children
Kept Safe is for adults. The Service is not directed to children under 13, and we do not knowingly collect personal information from them. Account holders must be 18 or older. If you believe a child has given us information, contact us and we will delete it.
14. Changes to this Policy
If we make a material change, we will notify you in the app or by email before it takes effect, and update the date at the top. Continuing to use Kept Safe after a change means you accept the updated Policy.
15. Contact us
Questions about privacy, or about anything here?
Total Safety Solutions LLC
31441 Santa Margarita Pkwy Ste A-113
Rancho Santa Margarita, CA 92688
Email: info@keptsafe.app
Phone: 657-206-6070
Kept Safe is a product of Total Safety Solutions LLC. Created by Clayton Cranford, retired law enforcement sergeant and creator of Cyber Safety Cop. Kept Safe is not a law enforcement agency and is not affiliated with any government agency.